BPO Industry

“If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.”   -Lee Kuan Yew

The BPO Industry in a nutshell

Running a business is not easy. It’s impossible to do everything yourself or hire the right person for every task. That is where BPO comes in.

Business Process Outsourcing (BPO) is the process of subcontracting specific business operations to another organization. Through the years, BPO has evolved from a simple, cost-saving maneuver to a strategic tool to obtain efficient, yet outstanding service. It became an essential part of an organization — from small business firms to huge conglomerates.

Nowadays, most businesses choose to outsource business processes. The most common services outsourced are customer service, lead generation, bookkeeping and accounting, social media marketing, web design, and human resources.

Why Choose us as your BPO Partner

01.

Job Ready Contractors

To be the best, you’ve got to have the best. And that is what eBizLab will provide. We ensure that our contractors have the necessary skills to perform outstandingly in their role. Also, we make sure that they have the right tools needed, and strong internet connection.

02.

High Availability

eBizLab has teams strategically located in Australia, India, and Philippines. This ensures high availability and uptime, and eliminating single point of failure caused by disasters, power interruptions, etc. Additionally, we have solid business continuity and disaster recovery plans in place.

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03.

Flexible and Scalable

Having a workforce scattered across various locations means that not only are we able to hire the best, but also in the shortest amount of time possible.We can easily upscale or downscale your service requirements without the long wait.

04.

Sense of Security

At eBizLab, we observe data privacy and protection, and proper cyber security hygiene. We see to it that our staff receives security training not just during onboarding, but on a regular basis as well. Also, we conduct scheduled penetration tests to ensure the protection of information.

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05.

Communication

Based on a survey we conducted, the most common issue with outsourced services is communication. So we took extra steps to make sure that our contractors possess the necessary English skills for their role. This includes verbal and oral communication. Additionally, our communication lines are always open to greatly minimize the effects of remote services.

06.

Diversity and Equality

We are proponents of diversity and equality, as evidenced by our diverse team. We look at a person’s morality and ability to perform the job, not race or religion. We believe that everybody is equal, and we support any cause that promotes such belief.